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What doorstep delivery costs, standard service:

• Cape Town — R81
• Main Centres — R87
• Regional — R132

Collecting is usually cheaper. Bob Box lockers in the major centres are normally our lowest rate, and Pargo pickup points cover the rest of the country. Collection pricing depends on the point you pick, so we show it at checkout rather than quote a figure that might not be yours.

Spend R299 and we take R10 off your delivery. Every R100 after that takes off another R10, up to R210.

Your exact cost for every option appears at checkout once you enter your address.

How fast — all cut-offs are 7 AM on a weekday:

• Same Day in Cape Town
• Next Day to main centres
• Express to regional areas, usually 2–3 days (estimated)
• Economy & collection 2–6 business days

You can track your order online with your order number and receive live updates.

Delivery & Shipping Policy ›

Encrypted, PCI-compliant checkout — your card details are never stored on our store.

Pay however suits you. We accept:

• Apple Pay, Google Pay, Instant EFT & more — Choose the first option at checkout
• Pay by card – Visa or Mastercard — Choose Pay by card at checkout
• Pay later with PayFlex – 4 interest-free payments — Choose Pay later with PayFlex at checkout
• Gift cards & store credit — apply at checkout, then pay the rest with any option

Every payment is processed over a secure, encrypted connection. All payment options

Receive a faulty vape? We'll always replace, refund, or credit you in full.

• Faulty product: let us know within 7 days of delivery and we'll replace, refund, or credit you in full.
• Changed your mind? Return within 3 days of delivery. The item must be sealed and resellable; you cover the return courier fee (refund less that fee).

To start a return or report a fault, email orders@smokeorganic.co.za. Once approved, we'll send a prepaid label and our courier collects within 1–2 business days.

Refunds go back to your original payment method, or choose store credit or a gift card.

Full Refund Policy ›