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Shipping & Delivery
How much does delivery cost?
How much does delivery cost?
The cost of your delivery depends on the speed and location of your choice.
- For orders within 50km of Cape Town, you can choose Express Delivery for R89 or Economy Delivery for R59.
- For orders within 50km of Main Centres, you can choose Express Delivery for R119 or Economy Delivery of R79.
- For orders anywhere else in South Africa, you can choose Express Delivery for R119 or Economy Delivery for R99.
- We also offer Locker Collections with Pargo, PUDO, and Bob Box for R50-79.
How long will it take to receive my order?
How long will it take to receive my order?
The delivery time for your order depends on two factors: the delivery option you choose and the location for your delivery.
- For Express Delivery in Cape Town: Order before 10 AM to get Same Day Delivery within 50km of Cape Town between 2 PM and 5 PM.
- For Express Delivery in Main Centres: Order before 2 PM to get Next Day Delivery before 11 AM.
- For Express Delivery Everywhere Else in South Africa: Order before 2 PM to get Delivery within 2 Business Days.
Other Delivery Options:
- Economy Delivery takes 2-4 Business Days Nationwide.
- Pargo, Bob Box, and PUDO Delivery takes 2-6 Business Days Nationwide.
Which towns are classified as Main Centres for Next Day Delivery?
Which towns are classified as Main Centres for Next Day Delivery?
Main Centres include Johannesburg, Pretoria, Bloemfontein, Durban, Port Elizabeth, East London, George, Kimberley, Ladysmith, Nelspruit, Polokwane, Potchefstroom, Welkom, and Witbank.
Do you offer Same Day Delivery?
Do you offer Same Day Delivery?
We offer Same Day Delivery within 50km of Cape Town City including all areas between Cape Town, Stellenbosch, and Somerset West.
How do I get Free or Discounted Delivery?
How do I get Free or Discounted Delivery?
We offer two options for discounted and free delivery.
- Spend R499 or more to get 50% OFF all Delivery Fees.
- Spend R999 to get Free Economy Delivery Nationwide.
- Spend R1099 to get Free Express Delivery Nationwide.
Returns and Refunds
How do I return a product?
How do I return a product?
We're all about Service Excellence at Smoke Organic Store.
- If your item is defective, justΒ WhatsappΒ orΒ Email usΒ and we'll get on replacing your product asap!
- You can return your products within 3 days if they're sealed for a full refund minus the collection fee.
- If you qualify for a refund, you'll have the choice of store credit or a refund to your payment method.
- We can only replace or refund items bought from our store.
How do I get a refund?
How do I get a refund?
To get a refund, simplyΒ send us a Whatsapp on +27723319016Β with a description of the reason you'd like to return or refund your order and we'll get the process started!
You'll have the choice of a store gift card/credit or a direct refund to your payment method.