Policies
Policies & help
Everything about how we sell, deliver, refund and look after your information, in one place.
Store policies
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Refund policy
Returns, exchanges and our moneyback guarantee, and how refunds are paid.
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Privacy policy
What personal information we collect, why, and how we keep it safe.
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Terms of service
The terms that apply when you shop with us, including our 18+ age rule.
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Shipping policy
Delivery options, costs, cut-off times and how long delivery takes.
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Contact information
Our registered business details and how to reach us.
Helpful guides
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Payment options
Every way you can pay, and how secure checkout works.
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Pay later with PayFlex
Step-by-step: sign up at checkout and pay in 4 interest-free payments.
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Delivery areas
Same-day in Cape Town and next-day to main centres: see where we deliver.
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FAQs
Quick answers about orders, delivery, products and pre-orders.
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Track your order
See where your parcel is with your order number.
Can't find what you need?
Send us a WhatsApp and we'll answer, or email orders@smokeorganic.co.za.
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