Payment Policy for The Smoke Organic Store

Secure Payment Options

At The Smoke Organic Store, we offer various payment methods to ensure a seamless, secure, and enjoyable checkout experience. Choose from one of the following:

Credit & Debit Cards

We accept payments through PayFast for MasterCard and Visa credit and debit cards.

Manual EFT & Instant EFT

For EFT payments, use PayFast's Instant EFT option which connects to all major SA banks. Alternatively, opt for a manual EFT payment through your online banking app.

Mobile Payments and QR Codes

  • Samsung Pay: A secure and convenient payment method for Samsung device users, available through PayFast.
  • Capitec Pay: For Capitec account holders, offering a straightforward payment process via PayFast.
  • Bank QR Code Apps / Scan to Pay: Utilize any bank's QR code apps or the Scan to Pay feature for a quick and secure transaction through PayFast.

Digital Wallets

  • Snapscan & Zapper: These digital wallet apps provide an easy payment option through PayFast.
  • MoreTyme by TymeBank: An innovative payment solution offered by TymeBank through PayFast.

Buy-Now Pay-Later

We offer buy-now pay-later through PayFlex. Pay for your order over 6-weeks, interest free.

You can read more on how to sign up for a PayFlex account by visiting their website.

Bank Details for Direct EFT

If you select the "Manual EFT" option at checkout; you'll need to add our FNB bank account as a beneficiary on your online banking app. You can find the details below:

  • Bank Name: First National Bank (FNB)
  • Account Name: Smoke Organic Store
  • Account Number: 6286 200 5454
  • Account Type: Cheque
  • Reference: Use your order number as the payment reference (e.g. #7545)
  • Proof of Payment: Email your proof of payment to orders@smokeorganic.co.za.

Please note that all orders paid via Manual EFT will only be released once the payment clears into our account. 

Refunds

In the case that we need to refund you, we will refund you via the payment method you used at checkout. In some cases we won't be able to use the same payment method and in that case we'll do a direct EFT into your bank account.

You can read more on our Refund & Returns Policy here.