Shipping policy
We deliver everywhere in South Africa (no international delivery).
Delivery starts at R73, and locker collection is often cheaper still. Your exact cost depends on where you are and how fast you want it — and it drops as your order grows (see “Delivery discounts” below). The final amount is always shown at checkout before you pay.
Where we deliver
- Cape Town — within 50 km of Cape Town CBD
- Main Centres — within 50 km of any of: Johannesburg, Pretoria, Bloemfontein, Durban, Pietermaritzburg, Port Elizabeth, East London, or George. See our Delivery Locations hub for all main centres.
- Regional — all other areas of South Africa
Delivery options and prices
Collection — often our cheapest option
Pargo pickup points are available countrywide, and Bob Box lockers are available in most major centres — usually our cheapest option where you can get one. Choose a point at checkout, get notified when your parcel lands, and collect whenever suits you (2–6 business days). Collection pricing depends on the point you choose, so the exact cost is shown at checkout.
Cape Town
- Economy — R73 (2–3 business days)
- Same Day — R145 — order before 7 AM on a weekday, delivered by 5 PM the same day
Main Centres
- Economy — R78 (2–5 business days)
- Express — R111 (1–2 business days)
- Next Day — R168 — order before 7 AM on a weekday, delivered by 12 PM the next business day
Regional
- Economy — R128 (3–6 business days)
- Express — R186 (2–3 business days)
Weekend and public-holiday orders are dispatched on the next business day, so a Saturday or Sunday Same Day order arrives Monday, and a Next Day order arrives Tuesday.
A small number of outlying areas carry a delivery surcharge, and in a few places we can only deliver to a collection point rather than to your door. Your available options and exact cost are always shown at checkout once you enter your address.
Delivery discounts — the more you order, the less you pay
Spend R299 and we take R10 off your delivery. Every R100 you spend after that takes off another R10. It applies automatically at checkout — no code needed — to whichever delivery option you choose.
That means most orders ship free or close to it:
- Under R299 — no delivery discount yet
- R299+ — R10 off your delivery
- R699+ — R50 off — our cheapest collection points become free
- R999+ — R80 off — Cape Town Economy and Main Centres Economy become free
- R1 399+ — R120 off — Main Centres Express becomes free
- R1 499+ — R130 off — Regional Economy becomes free
- R1 699+ — R150 off — Cape Town Same Day becomes free
- R1 899+ — R170 off — Main Centres Next Day becomes free
- R2 099+ — R190 off — every delivery option becomes free
Your exact discount and delivery cost are always shown at checkout before you pay.
Order processing times
We dispatch every weekday, excluding weekends and public holidays. Orders placed before 7 AM on a business day are dispatched the same day; orders placed after 7 AM, or on a weekend or public holiday, are dispatched on the next business day.
Track your order
Visit smokeorganic.co.za/a/track and enter your 5-digit order number. We also send live updates by WhatsApp and email.
Questions
Email orders@smokeorganic.co.za or WhatsApp us on +27 65 063 2330.
