Shipping policy
We deliver everywhere in South Africa (no international delivery). Delivery pricing and times are grouped into three classifications:
- Cape Town — within 50 km of Cape Town CBD
- Main Centres — within 50 km of any of: Johannesburg, Pretoria, Bloemfontein, Durban, Port Elizabeth, East London, George, Kimberley, Ladysmith, Nelspruit, Polokwane, Potchefstroom, Welkom, or Witbank. See our Delivery Locations hub for all main centres.
- Regional — all other areas of South Africa
We discount delivery fees by R10 for every R100 you spend.
For exact delivery costs and time estimates, add your items to the cart, proceed to checkout, and enter your delivery address.
Note we deliver everywhere in South Africa.
Order Processing Times: We dispatch orders twice every weekday (no weekends or public holidays):
- 10:30 AM slot
- 3:00 PM slot
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Options:
-
Cape Town:
- Same-Day delivery (order before 10:30 AM)
- Next-Day delivery (order before 3 PM)
- Economy delivery available
-
Main Centres:
- Next-Day delivery (order before 3:00 PM)
- Economy delivery available
-
Regional:
- 2-Day delivery (order before 3:00 PM)
- Economy delivery available
All delivery times count only business days.
Locker Delivery (PUDO, Pargo & Bob Box): Available countrywide. Choose a nearby locker at checkout, receive notifications when your parcel arrives, and pick it up at your convenience.
Track Your Order: Visit https://smokeorganic.co.za/a/track and enter your 5-digit order number. We’ll also send you live updates via WhatsApp and email to keep you informed every step of the way.
