- Sold outNew arrival
- Sold outNew arrival
Frequently Asked Questions
Shipping & Delivery
How much does delivery cost?
How much does delivery cost?
Your delivery cost depends on the speed and location:
1) Within 50km of Cape Town:
- Same Day Delivery: Orders before 10:30 AM are delivered by 5 PM. FREE for orders over R1099, R59 for orders R599βR1099, and R119 for orders under R599.
- Economy Delivery: Delivered in 1β2 business days. FREE for orders over R899, R39 for orders R599βR899, and R79 for orders under R599.
2) Within 50km of Main Centres:
- Next Day Delivery: Orders before 3 PM are delivered by 12 PM the next day. FREE for orders over R1099, R59 for orders R599βR1099, and R119 for orders under R599.
- Economy Delivery: Delivered in 2β3 business days. FREE for orders over R899, R39 for orders R599βR899, and R79 for orders under R599.
3) Rest of South Africa:
- 2-Day Delivery: Orders before 3 PM are delivered within 2 business days. FREE for orders over R1099, R59 for orders R599βR1099, and R119 for orders under R599.
- Economy Delivery: Delivered in 3β5 business days. FREE for orders over R899, R39 for orders R599βR899, and R79 for orders under R599.
4) Locker Collection Options:
- FREE for orders over R899; R39 for orders R599-R899.
- PUDO takes 2-4 business days; R69 for orders under R599.
- Bob Box takes 2-4 business days; R60 for orders under R599.
- Pargo takes 3-7 business days; R79 for orders under R599.
How long will it take to receive my order?
How long will it take to receive my order?
The delivery time for your order depends on two factors: the delivery option you choose and the location for your delivery.
- For Same Day Delivery in Cape Town: Order before 10:30 AM on a business day to get it between 2 PM and 5 PM within 50km of Cape Town City.
- For Next Day Delivery in all Main Centres:Β Order before 3 PM on a business day to get it before 12 PM the following business day.
- For Express Delivery Everywhere Else in South Africa: Order before 3 PM to get it within 2 Business Days.
Other Delivery Options:
- Economy DeliveryΒ takes 1-2 business days in Cape Town; 2-3 business days in Main Centres; and 3-5 business days to the rest of South Africa.
- Locker DeliveryΒ takes 2-4 business days for PUDO and Bob Box and 3-7 business days for Pargo.
Which towns are classified as Main Centres for Next Day Delivery?
Which towns are classified as Main Centres for Next Day Delivery?
Main Centres include Johannesburg, Pretoria, Bloemfontein, Durban, Port Elizabeth, East London, George, Kimberley, Ladysmith, Nelspruit, Polokwane, Potchefstroom, Welkom, and Witbank.
Do you offer Same Day Delivery?
Do you offer Same Day Delivery?
We offerSame Day Delivery within 50km of Cape Town Cityincluding all areas between Cape Town, Stellenbosch, and Somerset West.
How do I get Free or Discounted Delivery?
How do I get Free or Discounted Delivery?
We offer two options for discounted and free delivery.
- SpendΒ R599 or more to get 50% OFFΒ all Delivery Fees.
- SpendΒ R899 to get Free Locker Delivery and Economy DeliveryΒ Nationwide.
- SpendΒ R1099 to get Free Same Day, Next Day, and 2-Day DeliveryΒ Nationwide.
Returns and Refunds
How do I return a product?
How do I return a product?
We're all about Service Excellence at Smoke Organic Store.
- If your item is defective, justΒ WhatsappΒ orΒ Email usΒ and we'll get on replacing your product asap!
- You can return your products within 3 days if they're sealed for a full refund minus the collection fee.
- If you qualify for a refund, you'll have the choice of store credit or a refund to your payment method.
- We can only replace or refund items bought from our store.
How do I get a refund?
How do I get a refund?
To get a refund, simplyΒ send us a Whatsapp on +27723319016Β with a description of the reason you'd like to return or refund your order and we'll get the process started!
You'll have the choice of a store gift card/credit or a direct refund to your payment method.
Trusted by
10000 Happy South Africans
Our customers say they love our fast delivery times, expansive range of Airscream AirsPops, NASTY, ZYN, and other Premium Vaping Brands, excellent customer service, and affordable options for all vapers & nicotine-lovers.